Sales Administrator

✅ Sales Administrator

📍 Location: Wolverhampton
⏰ Hours: Monday to Friday, 8:00am – 5:00pm (flexibility required)
💷 Salary: £26,436 per annum

The Role

We are seeking an organised and customer-focused Sales Administrator to support the smooth running of the sales office within a fast-paced packaging environment. You will be responsible for handling customer enquiries, processing orders, and ensuring excellent communication between clients, production, and the sales team.

Key Responsibilities

• Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channels
• Process all customer requests accurately and in a timely manner
• Maintain and update customer files, ensuring all records are accurate and well organised
• Provide regular feedback and updates to customers regarding enquiries and order progress
• Answer incoming calls promptly and professionally (within 3 rings where possible)
• Process customer enquiries from multiple sources (phone, email, sales team, visits, and post)
• Manage customer orders from receipt through to completion
• Process new customer orders, liaising with design teams on artwork and formes where required
• Handle and resolve customer queries, complaints, and issues efficiently
• Keep customers informed of order developments, timelines, and any changes
• Support colleagues within the sales office during busy periods
• Work closely with the external sales team to ensure seamless service delivery
• Raise purchase orders and liaise effectively with suppliers
• Carry out additional duties as required by management

About You

• Minimum 1 year experience in a sales administration or customer service role
• Experience within manufacturing, packaging, or a similar fast-paced environment (desirable)
• Strong customer service skills with experience handling enquiries, complaints, and problem resolution
• Ability to prepare and manage quotations accurately
• Experience using CRM/ERP systems (knowledge of Abaca system highly desirable)
• Excellent organisational skills with the ability to prioritise workload effectively
• Strong attention to detail and accuracy in data entry and order processing
• Confident communicator with a professional and friendly manner
• Proficient in Microsoft Office, particularly Excel
• Proactive approach with the ability to work on your own initiative and as part of a team
• Willingness to learn and stay updated on industry and customer requirements

In order to be considered for this position or for further information please contact 📞 Gina